Wing Kei Family Corner

Our priority is to provide resident and family centred care as well as resources that enrich both families’ and residents’ lives.




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Summer 2018



Christmas has just passed by us and our Chinese New Year is around the corner. It has been Wing Kei’s tradition to celebrate Chinese New Year with our seniors and their families with a banquet! Those who have joined previous banquets will remember the laughter and joy of the event.

This year banquets will be held at Wing Kei Crescent Heights on Saturday February 9, 2019, and Greenview on Saturday February 16, 2019. All residents will enjoy the banquets without a charge. Banquet tickets are open for sale at reception desks to all interested families and friends starting January 4. More information on the banquets can be found in posters displayed in all sites. See you at the banquets!



While we are excited to share that Greenview Long Term Care is almost full house, we like to involve our residents and families to the core of business. This first Resident/Family Advisory Council of Greenview Long Term Care will be held at 1:30 p.m. on Thursday January 10 and all residents will be invited. Families are encouraged to participate. This is an excellent opportunity to get involved and working together towards the best care of our residents.

As 2019 starts, members of 2 Family Advisory Councils (Wing Kei Crescent Heights and Greenview Supportive Living) are looking forward to “meet” with each other to gain insights and share experiences. A joint Family Advisory Council meeting will be held at 6 p.m. on Tuesday January 15 at Greenview.



In Wing Kei, we have reasons to celebrate!

Since November 7, 2018 Greenview Long Term Care opens its door to welcome seniors to their new home.

On December 14, 2018 we are honored to have Sarah Hoffman, Deputy Premier and Minister of Health to officiate at the Opening Ceremony of Greenview Long Term Care

HQCA (Health Quality Council of Alberta) acknowledges that in the year 2017-18 Wing Kei Care Centre has the lowest percentage of resident visits to the emergency department, and Wing Kei will be showcased in the Quality Exchange Virtual Open House on Thursday December 6, 2018.



The Family Advisory Councils and Resident Councils always have an important role in guiding and ensuring quality improvement in services.  On April 1, 2018 the new “Resident and Family Councils Act” (RFCA Act) has also come into effect. On November 15, 2018 an Alberta Health inspection and review of policy and procedures confirms that Wing Kei is in full compliance of the Act.

We say thanks to those of you who have joined our facility inspections in both sites.  Please sign up for our next facility inspections which are scheduled on January 9, 2019 for Greenview and January 16,2019 for Crescent Heights. Also, some of you sit in the Occupational Health, Safety and Emergency Response (OSHER) Committee, and some others share your experiences in facility audits.  The Minutes of the Councils, Committees, and audit results are available on unit notice boards.



How do our residents and their families experience Wing Kei, the home they have chosen?  In a recent survey done by the Health Quality Council of Alberta (HQCA), Wing Kei Long Term Care makes to the top 10 amongst other 41 facilities in the Calgary zone.  We achieved the highest score on Global Overall Care Rating amongst facility peers with 101 beds or more, and in the categories of Staffing, Care of Belongings & Environment and Food Rating Scale.  Wing Kei also scores 99% on Propensity to Recommend.

THANK YOU for sharing your positive experiences with us.

Starting July 2018 we have partnered with HQCA on a pilot project to conduct surveys on a quarterly basis.  We thank you for completing the online survey.  If you have any question please leave your contact with the Front Desk.  

We are glad to share that with your feedback, we have been looking for ways in enhancing resident and family experiences. These include mentorship, proactive family phone calls and strengthening of evening leadership. Wing Kei’s experience will be shared in HQCA’s Quality Exchange forum on December 6, 2018.



Wing Kei understands the importance of socialization and recreation activities for seniors.  Activities including exercises, music, art, gardening and baking can be found in the Recreation Program calendar on each unit.  Families and friends are always welcomed to join our activities and outings.

Our Rehabilitation team always likes to start with prevention.  Strategies are shared to keep residents active to improve strength and balance, and reduce the risks of falls.  If you wish to have more information in promoting safe exercise with your loved ones, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit for resources.



With lots of moving in these days to their new home, we like to encourage continuous communication between families and Wing Kei to support a smooth and safe move.

To ensure safety and comfort for our seniors, please note that all furniture/electrical appliances need to be pre-approved by our Care Team and Maintenance Team. Upon approval, the moving/cleaning/maintenance/disposal of these items will be responsibilities of families/residents. Thanks.

Too many pieces of furniture, appliances and boxes in the room not only create clutter and cleaning concern, they can become safety hazards to your loved ones!  This is especially true when they are on top of wardrobes or hidden under beds.  Please support regular cleaning and help with alternative storage of valuables/unnecessary items.  Also take note that Alberta Health Services regulations do not allow any corrugated boxes in resident rooms.  Thanks.



It was such a joy to meet with residents and families who came into the door of their new home with broad smiles and excitement. With gradual admission of residents, we make sure that all will be supported well to know their environment and staff, and settle nicely into their new home. We expect full capacity around February 2019.

We will share details of parking opportunities once our parkade is open. We know that we can count on your support and feedback on your experiences. We will also highly appreciate your patience as we continue to work towards the best care to your loved ones! Thank You.


Resources Links

We want our loved ones to receive the highest quality of care. The information below serves as a stepping stone to gain a further look into the topic of care:


Organization Link

Alberta Health Services - Continuing Care 101

Alberta Health Services - Continuing Care / Seniors

Alberta Health Services -  Goals of Care Designation

Alberta Health Services -  Grief Support Program

Alzheimer's Association - Chinese

brainXchange - Resources Centre

Yee Hong - Video Learning